Faculty Support


Register for a Workshop

To view all of the currently available UMOnline Workshops, please visit the IT Short Course website.

Want a Customized Workshop?

If your department or a small group of colleagues would like a customized workshop on a specific topic, please contact the UMOnline Instructional Design and Development team and we will be happy to work with you to provide a workshop that meets your needs.

Web Conferencing Training

This training will acquaint you with how to use a web-based meeting tool to enhance the interactivity of your online course for real-time and recorded meetings and presentations, as well as virtual office hours. Participants will develop navigation and facilitation skills and learn to set up sessions for your online course or supplement. Virtual Location.

Accessiblity Tests for Content and Tools

In collabporation with ATS, UMOnline will provide accessiblity testing for content and tools. 

You can find the Service Catalog online. 

Contact Information

Please contact Nancy Clouse at (406) 243-5815 or Jo Costello at (406) 243-6833 to set up a meeting and allow for a two-week lead time for requests.

About the LMS

The University of Montana, Montana Tech, Helena College, the University of Montana Western and the Montana Digital Academy use a version of Moodle provided and hosted by Blackboard Open LMS. UMOnline is committed to working with our partners and the extended educational community to provide an effective and robust online learning solution that meets the needs of students, faculty, staff and administration. Our version of Moodle is generally updated twice a year. We are currently running Moodle version 3.7. Please see the Blackboard Open LMS Release Notes for more information.

Recommended Browser Information

Whether you’re using a PC or Mac, Firefox and Chrome are the preferred browsers for working in Moodle. Using alternative browsers can sometimes limit Moodle’s functionality.

Chrome and Firefox are free and easy to use, you can download it from the following Firefox Download and Chrome Download links. 

LMS Backup Retention Policy

UMOnline maintains a copy of all course content and student data for a period of 5 years after the semester offered. Requests for access to courses beyond this timeframe cannot be met. Moodle provides the option for all instructors to download a backup copy of a course so that personal copies may be kept as long as desired. We encourage this practice for all of your courses. You can learn how to make a backup of your course on the Moodle Resources page.

Software Requirements for Online Coursework

If you are enrolling in a fully-online course, at the minimum you will need to verify that you have:

Individual courses may require additional hardware or software, such as a webcam and speakers for web conferencing.

Protect Your Work

Creating a back-up of your work is always a recommended best practice. We urge you to back-up all of your work, especially when making posts to discussion boards, responding to essay questions, or composing a lengthy or important response directly into a Moodle course activity. If you require assistance, please contact the Tech Support Desk with any questions.

Contact Technical Support

To contact the UMOnline Technical Support Team, please email umonline-help@umontana.edu, call (406) 243-4999, or (866) 225-1641 (toll-free).

NetID & Password

Your NetID and password are used to provide secure access to your online courses, CyberBear, UMConnect student email, and a number of other online services at the University of Montana. To access these services, please visit my.umt.edu.

If you have never logged in with your NetID before:

  • Please visit cyberbear.umt.edu
  • Click “Login to CyberBear”
  • Enter your NetID: xx000000 (first initial + last initial + six numbers)
  • Enter your password.
    • Your initial password is the last six digits of your University ID (the 790# number on your Griz card).
    • You will be prompted during your first logon to change your password and set a security question. Passwords can be changed/managed by using the links located on each login page. If you have a question about your password, call IT Central at (406) 243-4357 or email itcentral@umontana.edu.

Moodle Resources


Tip Sheets

Video Tutorials