Faculty Support

Contact Technical Support

To contact the UMOnline Technical Support Team, please email umonline-help@umontana.edu, call (406) 243-4999, or (866) 225-1641 (toll-free).

Recommended Browser Information

Whether you’re using a PC or Mac, Firefox is the preferred browser for working in Moodle. Using alternative browsers can sometimes limit Moodle’s functionality. Firefox is free and easy to use, download it here. Firefox Logo

About the LMS

The University of Montana, Montana Tech, Helena College, the University of Montana Western and the Montana Digital Academy use a version of Moodle provided and hosted by Moodlerooms. UMOnline is committed to working with our partners and the extended educational community to provide an effective and robust online learning solution that meets the needs of students, faculty, staff and administration. Our version of Moodle is generally updated twice a year. We are currently running Moodle version 3.1.3. Please see the MoodleRooms Release Notes for more information.

You may contact Robert Squires to have additional functionality considered by the Enterprise Applications Committee and IT Senate.

LMS Backup Retention Policy

UMOnline maintains a copy of all course content and student data for a period of 5 years after the semester offered. Requests for access to courses beyond this timeframe cannot be met. Moodle provides the option for all instructors to download a backup copy of a course so that personal copies may be kept as long as desired. We encourage this practice for all of your courses. You can learn how to make a backup of your course on the Moodle Resources page.

Software Requirements for Online Coursework

If you are enrolling in a fully-online course, at the minimum you will need to verify that you have:

Individual courses may require additional hardware or software, such as a webcam and speakers for web conferencing.

Protect Your Work

Creating a back-up of your work is always a recommended best practice. We urge you to back-up all of your work, especially when making posts to discussion boards, responding to essay questions, or composing a lengthy or important response directly into a Moodle course activity. If you require assistance, please contact the Tech Support Desk with any questions.

NetID & Password

Your NetID and password are used to provide secure access to your online courses, CyberBear, UMConnect student email, and a number of other online services at the University of Montana. To access these services, please visit my.umt.edu.

If you have never logged in with your NetID before:

  • Please visit cyberbear.umt.edu
  • Click “Login to CyberBear”
  • Enter your NetID: xx000000 (first initial + last initial + six numbers)
  • Enter your password.
    • Your initial password is the last six digits of your University ID (the 790# number on your Griz card).
    • You will be prompted during your first logon to change your password and set a security question. Passwords can be changed/managed by using the links located on each login page. If you have a question about your password, call IT Central at (406) 243-4357 or email itcentral@umontana.edu.