Training and Support

Online Course Development for Summer and Fall

UMOnline is hosting monthly cohorts to support online course development. The next cohort will be July 14 through July 16, from 11 AM to 12. Registration Link is coming. 
  • Each cohort will be led by UMOnline instructional designers.
  • UMOnline will provide course templates for content layout and sample assignments, forums, quizzes and other tools for engagement.
  • UMOnline will provide a repository of graphics with main banners and icons that faculty can download and use in their courses. Customized graphic design will be limited and on an as-needed basis.
  • Video creation using Zoom will be covered and participants will be taken through UMOnline’s video production process. Basic editing will be discussed. Editing services from the Innovation Studio will be available, depending on demand.
  • Cohort members will commit to meeting via Zoom either twice weekly for two weeks or daily for one week (four days) to accelerate development. Benchmarks and deadlines will be established to keep everyone on schedule.

Please review the March 30 Memorandum regarding the distinction between "remote" and "online" learning and classes.

Session Topics:

  1. Writing course outcomes, identifying assessments, outlining the course, and drafting the syllabus.
  2. Course layout examples, templates, and planning the design.
  3. Curating, checking and adjusting content for accessibility, and adding content.
  4. Designing assignments, forums, quizzes and other tools for engagement, including video.
  5. Setting up the grade book and recording grades.

Office Hours for Instructors

UMOnline's Instructional Design Team will continue to host office hours. Those interested will participate in a one-on-one session with an Instructional Designer to discuss a variety of topics including teaching remotely, Zoom, Moodle and any other questions you may have.

To register for an Office Hours for Instructors Session:

  • Navigate to the Office Hours for the Instructors web page.
  • Select the "Add to Cart" button below and follow the instructions through checkout. You will then receive a link in your email with access through Zoom.

Self-Enrollable and National Teaching Resources


There are two self-paced, self-enrollable resources; 

Moodle Basics for Faculty is an online tutorial that consists of 10 modules on using Moodle that faculty can view in any order.

Engaging Teaching Practices is an online course that focuses on pedagogy, online teaching strategies, and Universal Design for Learning principles. Faculty can read any topics they want and can also complete the entire course for a certificate of completion.

Identifying National Teaching Resources

The Office of Organizational Learning and Development (OOLD) is identifying national teaching resources and building a set of videos on topics related to remote teaching. Topics include backward design, advanced uses of Zoom, making distance teaching more interactive through active learning, formative assessments, hybrid/hyflex teaching, building rapport online, using learning assistants in a distance environment, and making and editing videos efficiently. OOLD will be hosting faculty discussions on these same topics to offer support and consultation to faculty. (These will be posted on OOLD's Distance Teaching page.)

The Mobile Summer Institute on Scientific Teaching will be offered the week of August 3 and will focus on teaching approaches that have been demonstrated to support students learning. The Institute will be delivered online and will incorporate numerous models for engaging students virtually. This is a great opportunity for faculty to consult with experts in pedagogy and learn new approaches as they get ready for fall teaching.

UM Staff Senate Zoom Happy Hour

As many UM employees have been teleworking, UM's Staff Senate wanted to offer an additional resource.

Join us for Zoom Happy Hour! 30-minute Zoom sessions will provide an opportunity to explore Zoom's functionality, practice using this tool with others, and connect with colleagues. We hope you'll join us every Thursday from 3:00 pm to 4:00 pm. 

If you have any questions about Zoom Happy Hour, please contact Charity Atteberry

ACUE Presents: Effective Online Instruction Webinars

The American Association of State Colleges and Universities (AASCU), The American Council on Education (ACE), The Association of Public and Land-Grant Universities (APLU), The Council of Independent Colleges (CIC), The National Association of System Heads (NASH), The Association of College and University Educators (ACUE) invite leaders, faculty and staff across higher education for focused and practical discussions on Effective Online Instruction.

Register for a Webinar

Higher education has made astonishing national transitions to online learning. Traditional classrooms may be closed, but class is still in session, as faculty have gone above and beyond to ensure that their students keep learning.

Join experts in online teaching and learning for virtual discussion on best-practices to ensure quality online instruction. Register Online for one of the sessions. 

These one-hour, live webinars will include Q&A with participants and will be recorded and hosted by ACUE. Additional open educational resources to support effective online teaching are being offered in conjunction with OpenStax.

Wiley Fellows Offering Virtual Office Hours

Wiley Educational Services, together with Wiley Fellows (experienced online instructors and administrators who teach at their partner institutions), are hosting virtual office hours to answer questions pertaining to teaching online. Learn more & register for a session

Each session will be co-hosted by a Wiley Fellow and veteran online course designer who will be ready to help you:

  • Connect with colleagues focused on succeeding, together.
  • Explore ideas and resources to solve your challenges.
  • Boost your confidence and thrive in virtual teaching.
  • Engage students and promote peer-to-peer learning online.

Training by Zoom Team

Zoom's Professional Training team offers several Educational Webinar sessions each week with a live host available to answer questions. Webinars cover:
  • How to download the Zoom applications and join a Zoom meeting
  • How to schedule a meeting and send out invitations
  • In-meeting controls and differentiation tools (including the waiting room, share screen, breakout rooms)

Zoom also offers the following short videos to help teachers get up and running with Zoom:


Please contact the IT Help Desk at 406-243-HELP or the UMOnline Help Desk at 406-243-4999 or 866-225-1641 if you need additional assistance with Moodle, Box or Zoom.

This fall semester all courses will automatically have a Moodle shell created, eliminating the need for faculty to request shells (supplements). To access Moodle, login using a Net ID at the UMOnline website and find courses listed along the left under My Courses. For faculty who are unfamiliar with using Moodle or need a refresher on the basics, there is an online tutorial called Moodle Basics for Faculty, in which they can self-enroll. UMOnline will also offer online Moodle Basics sessions throughout the summer, available via the IT Short Courses.


As UM prepares to shift to remote delivery of classes, UMOnline has worked to develop a number of resources to help prepare faculty, staff and students during the transition.

UMOnline hosted a small pilot group of faculty volunteers that allowed instructors and students a week-long trial run of remote class delivery using email, UM Box, Zoom and Moodle. The pilot was aimed at helping us learn more about what works and what does not work in rapidly transitioning courses to remote delivery. Volunteers had previously limited or no experience using remote teaching methods. 

Participating faculty moved their courses to remote delivery for one week (and taught their students this way). Participants provided feedback, and UMOnline is currently working to address the common challenges that surfaced during the pilot. Solutions will be incorporated in our future training sessions and resources. Thanks to all the participants for the feedback.

Information and resources are available on the UMOnline web pages: 

Keep on Working | Keep on Teaching | Keep on Learning

These pages are updated daily with new and relevant information to keep you informed. UMOnline also is active on FacebookTwitter and LinkedIn.