Training and Support

Office Hours for Instructors

UMOnline's Instructional Design Team will continue to host office hours next week from Monday, March 30 to Thursday, April 2. 

Those interested will participate in a one-on-one session with an Instructional Designer to discuss a variety of topics including tteaching remotely, Zoom, Moodle and any other questions you may have.

To register for an Office Hours for Instructors Session:

  • Navigate to the Office Hours for the Instructors web page.
  • Select the "Add to Cart" button below and follow the instructions through checkout. You will then receive a link in your email with access through Zoom.

UM Staff Senate Zoom Happy Hour

As many have begun teleworking, UM's Staff Senate wanted to offer an additional resource.

Join us for Zoom Happy Hour! 30-minute Zoom sessions will provide an opportunity to explore Zoom's functionality, practice using this tool with others, and connect with colleagues. We hope you'll join us every Thursday from 3:00 pm to 4:00 pm. 

If you have any questions about Zoom Happy Hour, please contact Charity Atteberry

ACUE Presents: Effective Online Instruction Webinars

The American Association of State Colleges and Universities (AASCU), The American Council on Education (ACE), The Association of Public and Land-Grant Universities (APLU), The Council of Independent Colleges (CIC), The National Association of System Heads (NASH)
and The Association of College and University Educators (ACUE) invite leaders, faculty and staff across higher education for focused and practical discussions on Effective Online Instruction.

Register for a Webinar

Higher education has made an astonishing national transition to online learning. Traditional classrooms may be closed across campuses, but class is still in session, as faculty have gone above and beyond to ensure that their students keep learning.

Yet moving a course online—like being assigned to a classroom—is just the start.

Join nationally recognized experts in online teaching and learning for a virtual discussion on best-practices in key areas to ensure quality online instruction for student success. Register Online for one of the sessions. 


  • Welcoming Students to your Online Environment, Thursday, April 2, 2020, 2:00 pm ET
  • Managing your Online Presence,  Monday, April 6, 2020, 2:00 pm ET 
  • Organizing your Online Courses Thursday, April 9, 2:00 pm ET 
  • Planning and Facilitating Quality Discussions Tuesday, April 14, 2:00 pm ET 
  • Recording Effective Micro-Lectures Friday, April 17, 2:00 pm ET 
  • Engaging Students in Readings and Micro-Lectures Monday, April 20, 2:00 pm ET 

These one-hour, live webinars will include Q&A with participants and will be recorded and hosted by ACUE. Additional open educational resources to support effective online teaching are being offered in conjunction with OpenStax. Implementation resources related to each topic are available from ACUE's Online Teaching Toolkit.

Confirmed Experts

Flower Darby, Northern Arizona University, co-author of Small Teaching Online and “How to Be a Better Online Teacher,” published in The Chronicle of Higher Education.

Kevin Gannon, Grand View University, author of Radical Hope: A Teaching Manifesto

Ludwika A. Goodson, co-author of Online Teaching at Its Best

Catherine Haras, Cal State LA, Center for Effective Teaching and Learning

Kevin Kelly, co-author of Advancing Online Teaching: Creating Equity-Based Digital Learning Environments

April E. Mondy, Delta State University, Division of Management, Marketing, & Business Administration

Alyson Snowe, Community College of Rhode Island, English Department

Viji Sathy, the University of North Carolina at Chapel Hill, Department of Psychology and Neuroscience and Special Projects Assistant to the Dean of Undergraduate Education

Michael Wesch, Kansas State University, author of “Teaching Without Walls: 10 Tips for Online Teaching,” and others.

Wiley Fellows Offering Virtual Office Hours

Wiley Educational Services, together with Wiley Fellows (experienced online instructors and administrators who teach at their partner institutions), are hosting virtual office hours to answer all questions pertaining to teaching online. Learn more & register for a session

Each session will be co-hosted by a Wiley Fellow and a veteran online course designer who will be ready to help you:

  • Connect with colleagues focused on succeeding, together.
  • Explore ideas and resources to solve your challenges.
  • Boost your confidence and thrive in virtual teaching.
  • Engage students and promote peer-to-peer learning online.

Training by Zoom Team

Zoom's Professional Training team offers several Educational Webinar sessions each week with a live host available to answer questions. Webinars cover the following topics:
  • How to download the Zoom applications and join a Zoom meeting
  • How to schedule a meeting and send out invitations
  • In-meeting controls and differentiation tools (including the waiting room, share screen, breakout rooms)

Zoom also offers the following short videos to help teachers get up and running with Zoom:


Please contact the IT Help Desk at 406-243-HELP or the UMOnline Help Desk at 406-243-4999 or 866-225-1641 if you need additional assistance with Moodle, Box or Zoom.

If you need to order a Moodle shell, you do so by using the Supplement Request Link. Requests will normally be available within an hour and a half, excluding weekends. Please note that due to the influx of requests it may take longer than usual to complete your request. 


As UM prepares to shift to remote delivery of classes on Monday, UMOnline has worked to develop a number of resources to help prepare faculty, staff and students during the transition.

UMOnline hosted a small pilot group of faculty volunteers that allowed instructors and students a week-long trial run of remote class delivery using email, UM Box, Zoom and Moodle. The pilot was aimed at helping us learn more about what works and what does not work in rapidly transitioning courses to remote delivery. Volunteers had previously limited or no experience using remote teaching methods. 

Participating faculty moved their courses to remote delivery for one week (and taught their students this way). Participants provided feedback, and UMOnline is currently working to address the common challenges that surfaced during the pilot. Solutions will be incorporated in our future training sessions and resources. Thanks to all the participants for the feedback.

Information and resources are available on the UMOnline web pages: 

Keep on Working | Keep on Teaching | Keep on Learning

These pages are updated daily with new and relevant information to keep you informed. UMOnline also is active on FacebookTwitter and LinkedIn.